Refund policy

You have 10 days from the date of delivery to claim for the return or exchange if:

The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Return address:

Trade name: Aquila Apparel

Toll-free: +92 321 9541549

Physical address: Lahore, Building 1053, 1st Floor, F Block Commercial, State Life Society Near DHA Phase 5, Lahore 40050, Pakistan

You must notify us within 10 days of delivery by writing to support@aquila.pk or by calling at +923219541549. At Aquila, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at support@aquila.pk, within 10 days of purchase before any claims can be processed.
Please note that customers are responsible for the cost of returning or exchanging the items.
In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Aquila by contacting us via email at support@aquila.pk within 10 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.